FAQ

Leading + Trailing lamps and 100% intensity should be used at all times for maximum cure. The only reason to not use Leading+Trailing is when you are going for a gloss effect (Leading Lamps) or when the media starts to buckle and warp from the heat of the lamps. Our Vanguard Digital support team can advise on which setting is best for yothis.

Filters are recommended to be changed every 6 months or 13 liters of ink, whichever comes first.

No. It is not recommended to use ink that has expired.

Follow the maintenance procedure for End of Day shutdown. Please ensure you have a battery backup plugged into the machine.

We recommend purging your printheads on average every 4 hours.

Sensors in the main tank will indicate low ink and an alarm will notify you to refill.

We provide generic profiles with the purchase of your machine. In addition to the profiles we provide, we also work with world -class color profilers for advanced color accuracy.Contact your local sales representative for more information.

It is recommended that a certified Vanguard Digital service engineer be on-site to reposition your printer.

Yes, we train and encourage our customers to service and maintain their own printers. We offer multiple resources as well as host a free 3 day training workshop once a quarter. You may register under the Workshop section on the Customer Care page.

Vanguard Digital is committed to providing you with the best solution in every aspect of your printer. We supply a range of ink series and will discuss what is best for yothis. Purchasing ink from other vendors may cause devastating damage to your printheads and is not covered under Vanguard Digital warranty.